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For self-service options, including step-by-step instructions and articles, visit our service and support websites via the buttons below. On these sites, you can chat with us, submit a request via email, or reach our team directly by phone. Support hours and phone information are also listed below.
How do I reset my password?
If you are having trouble accessing your account, follow these instructions. Reset your password:
- Follow the link for your account
- Enter your email address in the provided field
- Follow the "Reset Password" link in the email to receive "Did you forget your password?"
- Create a new password
Can I download the professional learning lessons?
You can download a cached version to your browser to complete the lesson if you have slow or sporadic internet.
Open a lesson and scroll down toward the bottom of the page. Click the ‘“Download Lesson’ link. A cached version will save onto a new browser tab. You will have access to the cached copy if you keep the browser tab open.
Keep the tab open and do not allow the monitor to go to sleep while you are downloading.
When the download is complete you can play.
Open a lesson and scroll down toward the bottom of the page. Click the ‘“Download Lesson’ link. A cached version will save onto a new browser tab. You will have access to the cached copy if you keep the browser tab open.
Keep the tab open and do not allow the monitor to go to sleep while you are downloading.
When the download is complete you can play.
How do I contact support?
Support staff are available from Monday – Friday 9am – 5pm AEST
Reach out to us by clicking the "Contact and locations "
Note: It can sometimes take us longer than normal to get back to you depending on the time of year when there are peak periods. We apologise for any delay and appreciate your patience while we work on getting back to you as quickly as possible.
Reach out to us by clicking the "Contact and locations "
Note: It can sometimes take us longer than normal to get back to you depending on the time of year when there are peak periods. We apologise for any delay and appreciate your patience while we work on getting back to you as quickly as possible.

